IT support
You can get IT support via Helpdesk, the University's digital support service for students and staff. In Helpdesk, you can report IT issues that you need help with.
IT support via Helpdesk
If you need support with IT issues, report a case in Helpdesk or send an email to helpdesk@hh.se describing what you need help with.
You can log in to Helpdesk with your student account details. In addition to reporting IT matters, you can also change account passwords that you have in the University’s systems and software.
Log in to Helpdesk here
You can log in to Helpdesk via the login button below.
Self-serviceTechnical disruptions
When any of the University’s IT systems or programmes temporarily do not work as they should, you can read about the technical disruptions below, keep up to date on when the problems are expected to be solved and see when a case is closed. Below you can see the latest service disruptions.
Information from the IT Department| 2025-07-03 10:50:00 | |
 | "My Media" in Blackboard is temporarily unavailable |
Update July 7:
You can now access your media library “My Media” and upload videos.
It is still not possible to publish videos in a course site, but we are working to resolve this.
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As part of the process of transferring all our media files in Kaltura to a new storage location, the ability to view your videos or upload new material is currently disabled. You will regain access to your media files and be able to upload new content shortly, but no later than Monday, July 7.
Read more:
https://insidan.hh.se/english/services--support/driftstatus-startsidan-eng/2025-05-22-disruptions-in-kaltura-may-occur.html | |
