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Support

If you need IT support, you can report a case through our Helpdesk. If you have questions regarding your studies, you can contact Service Center.

IT Support and Helpdesk

You can get IT support both via drop-in at Service Center three days a week and via Helpdesk, the University's digital support service for students and staff. Via Helpdesk self-service system, you can easily report inquiries to get support with various things within the University.

Drop-in at Service Center

  • Mondays: 11am–1pm
  • Tuesdays: 11am–1pm
  • Wednesdays: 11am–1pm

During drop-in hours you can get support with wifi (eduroam), various login problems, Blackboard and other IT-related questions.

Helpdesk

You can send an email to helpdesk@hh.se or login to Helpdesk self-service to get in touch with the IT support. You can easily change your own passwords via Helpdesk.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

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Technical disruptions

Information from the IT Department
2022-05-12 16:14
DONE - Disruptions in both electricity and network
Due to electrical work in the D building, there will be disruptions in both electricity and networks on Friday 13/5 07:00 - 08:00. The disruptions in the network can occur in more buildings than just building D.
2022-05-04 17:28
Eduroam is not working - SOLVED
We currently have a malfunction on Eduroam wifi, which makes it impossible to connect. Troubleshooting in progress!
2022-04-29 07:41
Primula login is down
Primula login is down, troubleshooting in progress
2022-03-24 09:05
DONE - Edusign - Service Disruption
Service Disruption https://status.sunet.se/
2022-03-10 07:30
eduroam, new certificate
A new certificate for the eduroam service is installed 2022-03-10. On portable devices there could be a question if you trust this certificate and in this case it is okay to do so.

Service Center

Service Center is situated in the glass corridor by our main entrance. At Service Center you can get personal help with matters regarding your studies. If you have IT related questions, you must contact our IT Support through Helpdesk.

Opening hours at Service Center

  • Monday to Friday: 8 am to 4 pm

If you need to get in touch with Service Center, you can contact them by email or phone.
Email: servicecenter@hh.se
Phone: +46 35 16 71 00

Collect graded exams

You can collect your graded exams and other examination assignments at Service Center, three business days at the earliest after the teacher has registered your grade in Student Ladok. Remember to bring a valid ID, please note that your residence permit is not enough – you need to bring your passport. Please check the list of exams available for collection before you visit Service Center.

Exams available for collection

Three people are standing in Service Center talking to a woman on the other side of the counter. Photo.

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Contact

  • IT Support

  • Report a case through Helpdesk or send an email to:

  • helpdesk@hh.se