IT Support and Helpdesk

You can get IT support both via drop-in at Service Center three days a week and via Helpdesk, the University's digital support service for students and staff. Via Helpdesk self-service system, you can easily report inquiries to get support with various things within the University.

Drop-in at Service Center

  • Mondays: 12 pm–2pm
  • Wednesdays: 10am–1pm
  • Thursdays: 10 am–1pm

During drop-in hours you can get support with wifi (eduroam), various login problems, Blackboard and other IT-related questions.

Helpdesk

You can send an email to helpdesk@hh.se or login to Helpdesk self-service to get in touch with the IT support. You can easily change your own passwords via Helpdesk.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

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Technical disruptions

Information from the IT Department
2021-08-26 11:26
DONE - Problem changing language in outlook online
This problem is now fixed. ------ Language in outlook online can´t be changed to anything except English. Microsoft is working on a solution
2021-08-19 15:11
SOLVED- Problem with settings in mail
Some users have problems with outlook online where certain settings such as auto reply are missing. Language settings are also affected. We have an ongoing support case at Microsoft that estimates the problem will be fixed 29 september 2021. 2021-09-10 This problem is now solved
2021-07-26 13:21
Mobile Printing is blocked until further notice
This means that you can not email an attached document to secureprint@hh.se until further notice, due to security concerns.
2021-03-04 15:07
DONE - Stop gate01.hh.se

2021-02-16 21:00
DONE - ZOOM - Maintenance
Our ZOOM vendor has informed us that they will do some Maintenance that potentially could cause a short interruption for Zoom users. Maintenance occurs between: 21:00 - 22:00 Tuesday feb 16th

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Contact

    • IT Support

    • Report a case in Helpdesk or send an email to:

    • helpdesk@hh.se