IT support
You can get IT support via Helpdesk, the University's digital support service for students and staff. In Helpdesk, you can report IT issues that you need help with.
IT support via Helpdesk
If you need support with IT issues, report a case in Helpdesk or send an email to helpdesk@hh.se describing what you need help with.
You can log in to Helpdesk with your student account details. In addition to reporting IT matters, you can also change account passwords that you have in the University's systems and software.
Log in to Helpdesk here
You can log in to Helpdesk via the login button below.
Self-serviceTechnical disruptions
When any of the University's IT systems or programmes temporarily do not work as they should, you can read about the technical disruptions below, keep up to date on when the problems are expected to be solved and see when a case is closed. Below you can see the latest service disruptions.
Information from the IT Department| 2024-04-24 07:30 | |
| RESOLVED - Service disruption Primula |
It's currently not possible to log in to the Primula payroll system; the provider is working to resolve the issue. | |
| 2024-04-08 12:18 | |
| Temporary disruption of network access |
We are working on solving the issue | |
| 2024-03-26 07:52 | |
| DONE! - Problem with Eduroam (WiFi) |
Right now operational disruption on Eduroam. Troubleshooting in progress. | |
| 2024-03-22 08:41 | |
| DONE! - Disruption in Telenor network |
Current major operational disruptions
Description
Right now we have problems with our mobile network, which means that it may be a problem to make and receive calls. We are working to resolve the issue as soon as we can.
Reported
Friday, March 22, 06:14
Expected resolved
Friday, March 22, 13:30
Status
Work in progress
Interference
Problems making and receiving calls | |
| 2023-12-15 16:13 | |
| DONE! - BOX All Systems Operational |
https://status.box.com/
Update - All Box Services should now be restored. We are continuing to monitor for any additional impact.
Dec 15, 2023 - 12:06 PST
Update - We are continuing to monitor for any additional impact.
Dec 15, 2023 - 11:02 PST
Update - Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality. We are continuing to monitor for any additional impact.
Dec 15, 2023 - 10:25 PST
Monitoring - Our team has taken steps to remediate this issue and seeing improvement across all Box Services. We are continuing to monitor for any additional impact as services return back to full functionality.
Dec 15, 2023 - 09:48 PST
Identified - We have identified the underlying cause of this issue and our teams continue to work towards a full restoration of services as soon as possible. We will provide additional updates as they become available.
Dec 15, 2023 - 09:27 PST
Update - Service restoration efforts are still ongoing. We will provide additional information as it becomes available.
Dec 15, 2023 - 09:07 PST
Update - We are continuing to investigate this issue. Box services remain completely inaccessible, but our teams are actively working to get services restored as soon as possible. We will provide additional information as it becomes available.
Dec 15, 2023 - 08:36 PST
Update - Our team is continuing to investigate and have confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. We will provide additional information as it becomes available.
Dec 15, 2023 - 07:31 PST
Update - We are continuing to investigate this issue.
Dec 15, 2023 - 07:14 PST
Investigating - Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.
Dec 15, 2023 - 06:38 PST | |
