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Technology Area: Digital service innovation

Blå bild med människofigurer som kommer till en mobiltelefon

At Halmstad University Informatics has a focus on Digital Service Innovation (DSI), which implies a focus on contemporary issues, such as new forms of stakeholder involvement in innovation processes, digital service logics and architectures, innovation ecosystems and value network governance.

The Informatics digital service innovation research

The Informatics digital service innovation research combines theorizing (identifying e.g. models, patterns, structures, relations) with applied and action oriented research in co-creation with industrial and public sector partners, and covers process innovation research focused on stakeholder involvement and value co-creation as well as the intersection between digital services and business. The core competence areas include innovation process knowledge, digital service and business innovation, interaction design and design science.

Empirically Informatics research

Empirically Informatics research at Halmstad University focus on DSI in healthcare to promote health, increase life expectancy and empower health professionals in their work by developing innovative solutions to health related challenges for individuals, groups, organizations, companies and society at large. In the transport sector we study how embedded sensors in buses and intelligent systems creates new opportunities for digital service innovation. A growing strand of research focuses on users’ appropriation of autonomous driving (AD) cars. The media application area has been the main focus for Informatics at Halmstad University for long. In collaboration with the Swedish and international media industry research has centered on exploring new IT concepts and services enabling new forms of value creation and value capture. Research on public sector DSI is growing with research on how digitization in the form of civic services transforms the relationship between citizens and government, and what innovation means for the services purchased by public authorities.


Research is channelled to education on Bachelor, Master and PhD levels. Informatics has two bachelor programs, Enterprise Systems Program and Digital Design and Innovation. PhD education in Informatics started during 2016 and an international master program in Digital Service Innovation will start in the fall of 2018.


The rapid development of digital technologies during the last ten years is making information and communication technology (ICT) a pervasive part of human activity – increasingly more experiences are mediated through everyday artifacts that have embedded digital technology. This changes the way products and services are developed and enable new forms of use, use-contexts, and design solutions. Informatics is the scientific study of how information technology generates value for organisations, groups, teams and individuals, by combining knowledge about technology, design and service perspectives. It aims to develop theories and concepts to describe, understand and design new IT usage. The research is design and action oriented and is done in collaboration with industry, the public sector, organizations and individuals focusing on innovation processes, service design, new business models, as well as the importance of innovation ecosystems.

Updated 2018-01-16