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Technology Area: Digital service innovation

Blå bild med människofigurer som kommer till en mobiltelefon

Informatics at Halmstad University develops the Scandinavian Informatics tradition, which integrates Information Systems (IS) and Human Computer Interaction (HCI) research. We profile Informatics towards Digital Service Innovation (DSI). This implies a focus on how value is created for users, organizations and societies through combining, re-combining and integrating resources into digital services. We also investigate how and why DSI may promote or create improvements in the wellbeing of different societal actors, by studying for example stakeholder involvement in innovation processes, digital service logics and architectures, innovation ecosystems and value network governance.

Research approach

DSI research in Informatics combines theorizing (identifying models, patterns, structures, relations, processes) with applied and action-oriented research in co-creation with industrial and public-sector partners, and covers process innovation research focused on stakeholder involvement and value co-creation as well as the intersection between digital services and business. The core competence areas include innovation process knowledge, digital service and business innovation, interaction design and design science. We often use qualitative research methods such as qualitative interviews, focus group and workshop methods (e.g. co-design, participatory design, personas) participant observation, and design ethnography. Research output includes insights, theory and method development, prototypes and demonstrators.

Application areas

Empirically Informatics research at Halmstad University focus on DSI in different application areas in companies, public sector and for individuals. Healthcare studies aims develop an understanding of digitalization of hospitals and healthcare to empower health professionals in their work. This is done by studying the use and meaning of health technologies, and developing innovative solutions to health-related challenges for individuals, groups, organizations, companies and society at large.

In the transport sector, we study how e.g. embedded sensors in buses and intelligent systems create new opportunities for digital service innovation. A growing strand of research focuses on users’ appropriation of autonomous driving (AD) cars and digital service deign for future mobility solutions.

The media application area has been the main focus for Informatics at Halmstad University for long. In collaboration with the Swedish and international media industry research has centered on exploring new IT concepts and services enabling new forms of value creation and value capture.

Research on public sector DSI focus on how digitization in the form of civic services transforms the relationship between citizens and government, and what innovation means for the services purchased by public authorities.


Research is channelled into education on Bachelor, Master and PhD levels. Informatics has two Bachelor programmes, the Enterprise Systems Programme and the Digital Design and Innovation Programme, an international Master programme in Digital Service Innovation and a PhD programme in Informatics.


The rapid development of digital technologies during the last ten years is making information and communication technology (ICT) a pervasive part of human activity – increasingly more experiences are mediated through everyday artifacts that have embedded digital technology. This changes the way products and services are developed and enable new forms of use, use-contexts, and design solutions. Informatics is the scientific study of how information technology generates value for organizations, groups, teams and individuals, by combining knowledge about technology, design and service perspectives. It aims to develop theories and concepts to describe, understand and design new IT usage. The research is design and action oriented and is done in collaboration with industry, the public sector, organizations and individuals focusing on innovation processes, service design, new business models, as well as the importance of innovation ecosystems.

Updated 2018-03-23